Leading professional membership body in the financial sector requires a Customer Support Advisor to contribute to the provision of exceptional service and work closely with other areas of the business to ensure a coordinated approach to new and existing members and customers.
Communicate with customers through various channels, providing guidance on assessment operational matters.
Acting as second point of contact of resolution for customer related enquiries.
Undertake all operational functions relating to customer operations teams’ policies and procedures and within service levels.
Provide an excellent service to both internal and external stakeholders.
Offer guidance with advice on next steps in their customer journey with the organisation.
Process all member applications by assessing eligibility against specific criteria and communicate this to customers.
Proactively contact external customers to gather additional information in relation to complex enquiries or applications.
Communicate with existing and lapsed customers to encourage renewal of membership and gather insight to inform future business direction.
Assist with the development and implementation of promotional campaigns
Exceptional communication skills; both written and verbal.
Good working knowledge of MS Office
Highly organised with excellent attention to detail
Previous experience in an office based customer service environment or contact centre
Able to work on own initiative and in a team
Highly professional with a desire to provide the best possible service to customers.
- Customer Service
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