Customer Service Advisor

Posted 6 June by Adecco UK Limited Easy Apply

Main Duties: To deal with inbound consumers calling in relation either a new or existing call. Taking full ownership of each case and work at the highest standards in order to ensure resolution, customer satisfaction and maximised revenue opportunity is achieved in a timely manner.

Key Activities

  • Take inbound consumer calls
  • Carry out call handling activities required in accordance with the company policies and procedures
  • Fully review and investigate case information and product history in order to make fully informed decision on best options available and take action for exchange requests
  • Be proactive and efficient in the use of knowledge base in order to aid resolution
  • Deal with issues proactively and taking full ownership of each case in order to resolve first time
  • Have the ability and confidence to liaise with other departments for reference and investigation of each case
  • Have the ability to be flexible in your work area according to business requirements, such as backfilling for other areas within the department
  • Processing orders for customers using customers credit/debit card information
  • All above activities to be carried out to comply with the new General Data Protection Regulation

Knowledge & Skills

  • Knowledge of the Company, its brands, and its key functions
  • Understanding of our brands with an application of the importance of customer loyalty
  • Understanding of key service functions and internal relations
  • An awareness of the need to provide good, but efficient service to the customers. A focus on productivity along with quality
  • Knowledge of contact centre systems and processes
  • Excellent listening skills with the ability to empathise and relay complex information in a clear and concise manner
  • Be a good problem solver with the ability to use this skill when dealing with each case
  • A team player with a friendly and positive attitude and approach, with a genuine interest in customer service
  • Excellent communication skills: verbal
  • Good people skills and the ability to use common sense and tact to diffuse situations ensuring customer satisfaction
  • Proactively wanting to help people and driven my self-motivation
  • Punctuality is a must

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Required skills

  • Call Centre
  • Contact Centre
  • Retail
  • Customer Servcice

Reference: 35325101

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