Customer Service Advisor

Posted Yesterday by 2i Recruit Ltd Easy Apply Featured

Customer Service Advisor - Godalming

£22,000 plus commission

Job Purpose:

  • Actively support and contribute towards the achievement of departmental sales forecasts, targets, and plans in line with the budgets set for the business.
  • Seek to maximise business opportunities with potential new customers.
  • Targets may include Outbound Calls, Promotion of Premium Products, New Business, Cross-Selling, and Quality/Compliance of service provided.
  • Using standard rates to provide customers with accurate and timely quote premiums.
  • Provide customers with information about product options and arrange products for customers as appropriate.
  • Ensure any credit offered is within agreed Company limits
  • Input accurate and confidential data onto the Company’s database.
  • Operate strictly within agreed Company procedures to ensure high and consistent levels of customer satisfaction. Become fully conversant with the Company’s complaints procedures and abide by them.

Person / Experience Required

  • 1+ years experience in a similar role
  • Strong communication skills: telephone, verbal & written.
  • Excellent Customer Service skills
  • Good Interpersonal Skills
  • Identifying Sales / Cross Selling.
  • Sales Techniques and Closing Sales
  • Planning and organisation
  • Motivational and Team Building Skills

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Reference: 35032740

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