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Customer Service Advisor

Posted 26 April by Cordant Contact Centre Easy Apply Ended

Inbound Customer Sales Advisor

About the role…

As an Inbound Customer Sales Advisor, the agents will be taking calls from potential customers who have broken down in their vehicle at the time. The customers are calling to sign up to the RAC as they are in need of recovery/assistance, usually quite urgently. The agent will take the customer through an application over the telephone and providing them with a quote for how much it's going to cost them to be rescued on that day, and to be signed up to a policy moving forward. The role is heavily service driven and the agents need to be able to show genuine empathy as the customers can be upset or distressed due to their circumstances.

Call Centre - Customer Service Advisor - RAC - Permanent

Location: Stretford

Salary: £17,000 + Bonus

Hours: A rotational shift pattern working 5 out of 7 days between the hours of 8am-7pm Mon-Fri & 9am-5pm Saturday-Sunday

About the role…

Here you will be working as a customer service advisor on behalf of RAC, one of the largest providers of motoring solutions, where you will answer calls from people who are in a breakdown situation however do not have a membership, you will take details whilst quoting charges and up-selling where appropriate.

The Benefits we will provide you:

  • Fortnightly pay on a Friday.
  • 28 days paid annual leave
  • Genuine Progression Opportunities
  • Full paid training provided
  • Childcare Vouchers
  • Plus much more....

Desired Criteria

  • 6 months customer service/up-selling experience - preferably in a customer service advisor role.
  • Criminal Record Check will be required
  • Credit Check will be required

More about us…

Convergys are an equal opportunities employer and we welcome applications from all sections of the community. We offer a mix of roles to suit Call Centre Sales Advisors, Inbound Sales Advisors, Sales Assistants, Sales Executives, Customer Service Representatives, Customer Service Advisors, Customer Service Agents, Outbound Sales Advisors, B2B Sales Advisors, Face to Face Sales, Door to Door Sales, Field Sales, Retention's Advisors

Start date - 30th April

We are holding AC's on the following -

  • Tuesday - 13.00pm
  • Wednesday - 13.00pm
  • Thursday - 10.00am
  • Friday - 13.00pm

Cordant Group is an equal opportunities employer

Reference: 35000181

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