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Customer Service Advisor

Posted 24 April by Adecco UK Limited Easy Apply Ended
We are looking for enthusiastic, adaptable individuals to work in a vibrant call centre in Southampton for a train operating company, who have great attention to detail and excellent customer service skills.

At times, you may need to handle negative reactions from customers whilst actively promoting the company by maintaining a diplomatic, tactful and friendly response always - can you relate any previous experience through work, education or other that has giving you the skills needed to work well in this environment

Ongoing temporary assignment - 12 months. (subject to attendance/performance/punctuality)

A successful candidate will be someone that has a positive approach and a can-do attitude. They'll need to be open to change and not be afraid to take on challenges. The role works within a fast paced and stimulating environment that has the customer at the very heart of everything they do.

Pay rate: £9.31 - weekend allowance time and a quarter, competitive overtime rates in place

Early shift starts at 6AM and late shift finishes at 10PM Parking permits and Free Duty rail passes are issued to all staff members in the call centre

Training times: Mon-Fri, 9am-5pm for 1 week including job shadowing where hours may default to the required rota pattern. (Strictly no holidays/appointments during this time)

Shift Pattern will cover the following working hours:

7 days a week between the hours of 6:00 - 22:00

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Customer Service Call Centre

Reference: 34987060

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