Customer Service Advisor

Posted 9 April by J2 Recruitment Easy Apply Featured


We are seeking a Customer Service Advisor to join a multi award winning, vibrant insurance company in South Manchester. You with provide first class support to members with existing policies taking advantage of benefits and rewards schemes. Additional bonus of £500 to £1000 per month for providing awesome service.
The company was listed in Fortune magazine as one of the top 51 companies in their "Change the World" list. Working in a fun and vibrate offices you will be part of a large company who can offer long term progression into more senior positions.
As a Customer Service Expert you will

  • Assist existing members with queries on their policy and the rewards programme
  • Communicate with customers via inbound telephone, email, webchat or social media
  • Provide first class support for technical advise and how to make the best of the reward programme
  • Take ownership of queries to see them through to completion


To be successful as a Customer Service Expert

  • We are interested in seeing candidate CVs with experience in telephone based customer care, service expert, technical support or webchat support.
  • You will have a proven track record working to KPIs in quality and compliance
  • Keen to learn and become an expert in your position
  • Be a positive, professional and confident communicator


Package and benefits

  • £18000- - £19200 basic salary
  • Monthly bonus £500 - £1000 per month after first 6 months
  • 4 weeks classroom training with ongoing support and career development
  • Mostly Monday to Friday working hours 8-4, 9-5, 10-6 and 11-7. Max 2 lates per week with 1 in 5 Saturdays 9-1.
  • 25 days holiday plus bank holidays off
  • Private health insurance
  • Regular incentives including apples watches and holidays
  • Pension
  • Onsite restaurant with discounted meals
  • 10 mins walk from Stockport town centre



If this sounds like you, don't delay, apply now for immediate consideration.

Required skills

  • customer service
  • customer service advisor
  • customer service executive

Reference: 34860856

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