Customer Service Advisor

Posted 9 April by Search Consultancy Easy Apply

Job Title: Inbound Customer Service Advisor

Job Type: Temporary (possibility to go perm)

Industry: Call Centre and Customer Services

Location: Didsbury

Salary: £8.53 per hour

Start Date ASAP

Are you looking for full-time work?

Are you passionate about Customer Service?

Do you thrive in an environment that offer fantastic training and support?

Experience working for a reputable company?

Are you passionate about providing quality customer service?

Do you enjoy helping others and working in a team where you are classed as part of the family?

Then this is the Customer Service job for you!

The role:

This is a lovely customer service position starting ASAP. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a demanding and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

Taking inbound calls from customers with general enquiries

Providing a world class customer service over the telephone

Establishing the customers needs by asking effective questions

Logging all information accurately on the in-house system

Working to customer service targets

Dealing with queries and complaints

Liaising with other departments regarding deliveries / returns / enquiries

Problem solving

The hours are 36.25 hours per week. It will involve working shifts between 8am-7pm Monday to Friday and involves working 1 in 3 weekends.

The training is working 9am-5pm Monday to Friday for 2 weeks.

For the position of Customer Service Advisor we are looking for the following experience:

Ideally phone based customer service experience

Prefer to have some utilities experience

Ability to problem solve and take ownership of each customer query

Excellent communication and listening skills

A passion for customer service

Previous experience of delivering exceptional customer service

Benefits of working through Search Consultancy:

Weekly pay

Competitive hourly rate of pay

28 days holiday (Inclusive of Bank Holidays)

Pension

Dedicated Consultant

We work in partnership with some of the most recognisable brands in the UK

You must be able to pass a basic criminal record check to work at this company.

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, customer service, part time

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 34858456

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