Job Title: Inbound Customer Service Advisor
Job Type: Temporary (possibility to go perm)
Industry: Call Centre and Customer Services
Salary: £8.53 per hour
Start Date ASAP
Are you looking for full-time work?
Are you passionate about Customer Service?
Do you thrive in an environment that offer fantastic training and support?
Experience working for a reputable company?
Are you passionate about providing quality customer service?
Do you enjoy helping others and working in a team where you are classed as part of the family?
Then this is the Customer Service job for you!
This is a lovely customer service position starting ASAP. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a demanding and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:
Taking inbound calls from customers with general enquiries
Providing a world class customer service over the telephone
Establishing the customers needs by asking effective questions
Logging all information accurately on the in-house system
Working to customer service targets
Dealing with queries and complaints
Liaising with other departments regarding deliveries / returns / enquiries
The hours are 36.25 hours per week. It will involve working shifts between 8am-7pm Monday to Friday and involves working 1 in 3 weekends.
The training is working 9am-5pm Monday to Friday for 2 weeks.
For the position of Customer Service Advisor we are looking for the following experience:
Ideally phone based customer service experience
Prefer to have some utilities experience
Ability to problem solve and take ownership of each customer query
Excellent communication and listening skills
A passion for customer service
Previous experience of delivering exceptional customer service
Benefits of working through Search Consultancy:
Competitive hourly rate of pay
28 days holiday (Inclusive of Bank Holidays)
We work in partnership with some of the most recognisable brands in the UK
You must be able to pass a basic criminal record check to work at this company.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, customer service, part time
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age