Customer Service Advisor - Inbound Call Centre
Location: Tulketh Mill, Preston, PR2 2DY
Salary: £7.90 per hour (Circa £15,400 per annum) + Excellent Benefits including Perkbox!
Shift and Training: Full time and part time roles are available after 2 weeks of full time training. Due to nature of the role, we would require you to attend full training without any days off. Training is 2 weeks (Monday-Friday, 9am-5.30 pm)
Hours: 37.5 per week. Shifts within Monday-Sunday between 8am-8pm. Weekend work is included on a rota basis.
HGS are a UK multinational award-winning Business Process Management (BPM) solutions company with centres based in Preston, Chiswick and Selkirk. Due to continued growth, we are looking for dynamic individuals to join our fast paced, award-winning, passionate team at Tulketh Mill in Preston to work with one of our fantastic clients.
What does the role entail?
We have a number of roles available for Customer Service Advisors, all calls are inbound which means no cold calling!
You will take inbound calls on behalf of our client and deal with all customers queries promptly, demonstrating our contact centre values. To be successful in this role you will take ownership of the customer’s situation, following it through to a successful conclusion and escalating where required. You will need to work effectively with team members at all levels and prioritise your time effectively to take incoming calls from customers in relation to queries/problems.
What are we looking for?
If this is your first job within a contact centre, please do not worry! If you are you passionate about delivering a first-class service to customers and looking to work for an employer that really looks after their staff, we want to hear from you.
No previous experience of working in a contact centre is required - We are looking for individuals with any element of customer service experience including hospitality, retail and call centre with enthusiasm and a desire to learn!
If you are interested in working for the "Best Largest Contact Centre in the World for Customer Experience", we would love to hear from you! If you fit the criteria above, please apply now and upload a copy of your CV.
We have great progression and development opportunities into Team Manager roles or other areas of the business such as Quality or Planning teams to name a few.
We also have a number of excellent benefits including Perkbox which has discounts with major retailers and restaurants across the UK, plus free mobile phone insurance! We also have free parking, an onsite gym, Childcare and Eye Care vouchers, Company pension and much more.
Due to the nature of the role all successful applicants will undergo a reference check, DBS check and credit check as part of the new starter process.
HGS is an equal opportunities employer and therefore welcomes applications from all sections of the community.
- Call Centre
- Contact Centre
- Customer Satisfaction
- Customer Service
- Customer Services