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Customer Service Advisor

Posted 6 April by Webhelp UK Featured Ended

Are you looking for a Customer Service Advisor Job? We are currently recruiting Customer Service Advisors in our Glasgow Contact Centre. With a starting salary of £16,830 plus additional benefits, there couldn't be a better time to join us.

Your new company
As one of the UK's fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. Working in partnership with one of the UK's largest online retailers, we're looking to bring people on board who understand the importance of good conversation and want to join the team who aim to offer the best customer service in the country.

Your new role

As a Customer Service Advisor, you will be taking inbound and outbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

What you'll need to succeed

Previous experience of working in a customer driven environment, preferably within a Contact Centre but not essential, along with a proven track record of working to and exceeding targets. excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution

An understanding of compliance and quality within a regulated environment and an understanding of the Financial Conduct Authority regulations are desirable.

What you'll get in return
You will be offered a salary of £16,830 per annum along with a number of additional company benefits. You will receive continued training and support from an organisation renowned for developing its staff internally. You'll experience an exciting and fast paced environment, within a digital and innovative organisation that offers excellent career opportunities.

Reference: 34851081

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