Customer Service Advisor

Posted 6 April by Ideal Recruit Easy Apply

My client is a Business Telecommunications company, which has grown significantly in the last few years. They are now looking for a customer Service representative, who possesses a strong technical understanding and has good provisioning, billing and fault-finding qualities to support the growth of their operations team.

Job Objectives:

  • Concentrate on customer service and a mixture of provisioning, faults diagnostics, Billing and technical support issues
  • CRM task Management - Quickly and Efficiently
  • To place provisioning orders with accuracy and attention to detail
  • To log customer faults and issues with suppliers and engineering teams effectively and quickly
  • To manage technical enquiries in relation to wireless routers, data connectivity and networking.
  • To provide effective day to day support to existing customers.
  • To be competent with Excel, word, web portals and quick to learn technical processes.
  • To manage overall workload effectively; ensuring work is prioritised appropriately
  • To collect outstanding customer invoices via card payment and issuing collection letters.

Knowledge, Skills, Experience:

  • Positive attitude with the ability to handle customers and suppliers effectively.
  • You will have can do attitude, with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner.
  • Excellent Business Communications skills - Both written and Verbal
  • Be considered intelligent and a quick learner
  • Driven and self-motivated, with can do attitude
  • Enthusiastic and willingness to learn
  • Possess an Excellent ability to work under pressure
  • Strong organizational skills
  • Strong team worker and friendly
  • Computer literature and competent within technical environment

Previous Experience Required:

  • 2 Year in the Telecom Industry
  • 2 Year in any of the following roles - Customer Service/Provisioning/Faults/Technical Support
  • Must have driving license and car

Staff Benefits to be discussed on application. Hours of work are Monday-Friday 8:45am-5:30pm

For a confidential discussion about the role, please contact Scarlett Willis at Ideal Recruit.

Required skills

  • Customer Satisfaction
  • Customer Service
  • Telecommunications
  • Telecoms
  • Telephone Manner

Reference: 34845855

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