Customer Service Advisor

Posted 6 April by Forward Thinking Personnel Ltd Easy Apply

Bodyshop - Customer Service Advisor - for Barnsley site

Our clients, a very successful Group of Independent Bodyshops are currently looking to appoint a Customer Service Advisor for their Service Centre based in Barnsley.

Working hours are Monday to Friday between 08:00 hrs to 17:30 hrs + One in Two Saturday mornings between 08:00 hrs to 12:30 hrs.

Salary offered is £16K to £19K plus OTE

Objectives

·Provide excellent support and administrative service between the Paint and Body Centre and its internal and external customers
·Deal efficiently with customer requests and queries to ensure total customer satisfaction
·Help the Paint and Body Centre to achieve industry-leading standards of process efficiency and cost control
·Undertake all other tasks as requested by Body Shop Manager
·Ensure compliance to all health and safety procedures and company policies
·Ensure compliance with Data Protection Act and individual clients specific requirements

Key Tasks

·Manage event driven SLA’s – Contacting customers within timescales
·Manage, maintain and cleanse customer and customer history files
·Update and maintain vehicle repair records
·Document and log all transactions on our management system
·Complete Work Provider portals within their set timescales
·Keep customer contact on First Notification of Loss within Work Provider SLA’s
·Ensure courteous and cost- effective use of the telephone
·Maintain effective liaison with all Work Providers
·Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department. Ensure accurate and timely feedback of information to appropriate persons

For more information, please contact Cherie on and send your CV and covering letter.

Reference: 34845278

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