Customer Service Advisor

Posted 6 April by Cordant Sales and Marketing Easy Apply

Customer Service Advisor based in Stretford, Greater Manchester

Basic salary of £17,000 per annum + bonus

Full time, permanent role with immediate start dates available!

Our client is a worldwide provider of outsourced solutions and they work in partnership with a wide range of world class clients. They are offer a fantastic opportunity to join their team based in Stretford and to work alongside a professional, friendly and motivated team.

The Role

  • Handling inbound customer service calls from new or existing customers who need urgent support - give advise and guidance in a professional, sympathetic and supportive manner.
  • Working in a time sensitive environment, you will be working efficiently and responsive to all calls.
  • Taking customers through an application process, ensuring the correct details are obtained.
  • Produce quotes based on the services required.
  • Providing an exceptional standard of customer support in a polite and professional manner.
  • Providing follow up calls to customers that require an update on their enquiry.
  • Using the inhouse systems to log calls and amend/maintain details.
  • Working alongside an existing team who are friendly and supportive.
  • Full training and supportive is provided from day one.
  • Working on a full time basis, 5 days out of 7 between Monday to Friday between 8am-7pm with rotating weekends shifts between 9am-5pm.

The Person

  • Our client is looking for candidates to ideally have previous customer service experience, this could be call centre, face to face, retail or hospitality.
  • Candidates must be a strong and confident communicator both over the phone and written.
  • Must be computer literate and able to use Microsoft packages such as word, excel and outlook.
  • Candidates need to be friendly, polite and passionate.
  • Must be flexible to work between 8am-7pm, Monday to Friday and between 9am-5pm on occasional Saturday's and Sunday's.
  • All candidate must be able to pass a basic credit and background check.

The Package

  • Basic salary of £17,000 + bonus
  • Fortnightly pay
  • Full training provided
  • 28 day annual leave
  • Opportunities of progression
  • A supportive and fun environment
  • Free parking onsite

Cordant Group is an equal opportunities employer

Reference: 34841826

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