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Customer Service Advisor

Posted 6 April by Page Personnel Secretarial & Business Support Easy Apply Ended

An exciting opportunity has arisen for a Customer Service Advisor to join a well known British heritage brand based in Stoke on Trent. The role is within a close knit team, looking after the SME retailer customers, processing their orders and building relationships.

Client Details

Our client is a leading heritage manufacturer of high quality FMCG products. They are looking for Customer Service Advisor to join their growing team.

Description

Duties of the Customer Service Advisor role include:

  • Be an Ambassador for the business and the brands.
  • Support all aspects of Sales Administration International as defined by the Customer Service Manager and Production Director
  • Manage the Sales Administration function for all International orders - from acceptance of the order through to on-time delivery
  • Deliver the highest level of service to all customers as specified
  • Ensure that all International orders are entered onto the systems efficiently and in a timely fashion
  • Ensure the appropriate maintenance of the stock file at all times to reflect accurate data control
  • Ensure all deadlines are met within agreed delivery time frames
  • Produce data and reports as specified
  • Generate orders for the DC and follow through on fulfilment
  • Respond to customers enquiries, returns and complaints in a positive and efficient manner
  • Liaise fully with customers, ensuring satisfaction at all stages of the order life cycle.
  • Liaise with Sales Teams as appropriate
  • Ensure the sales teams are aware of any stock issues.
  • Meet and exceed KPI's and SLA's set by the Production Director
  • Print orders and allocate to warehouse team for picking
  • Assist where necessary in pick and pack to meet deadlines
  • Ensure all orders are entered onto Magento, Mumps or Sage system as appropriate
  • Develop appropriate knowledge of customers' systems - eg EDI
  • Up-sell and cross-sell product where appropriate
  • Update out of stock lines and the delivery position on outstanding product
  • Update the stock database
  • Ensure all marketing material is issued to customers as required
  • Provide support to the wider administration team as the workload dictates, acting as cover for the peaks and troughs throughout the operation
  • Be responsible for the on-time generation of daily, weekly and monthly Management Reports, as required by the Operating Committee
  • Contact key customers to secure future orders as required
  • Control all Sage 50 functions on behalf of the whole Sales Administration team, and provide training to others as appropriate
  • Ensure that local purchases are made in a timely manner - eg kitchen, washroom and stationery supplies
  • Contribute to the Company's Centre of Excellence, standards and principles for the business
  • Comply with Health and Safety regulations as per the Company Handbook
  • Respond to any other reasonable requests made by the Operating Committee

Profile

The ideal candidate will be/have:

  • the ability to work as a team
  • strong communication skills
  • attention to detail
  • experience in an FMCG environment desirable

Job Offer

The salary on offer is £20k - £23k per annum

30 days holiday inclusive of bank holidays

09:00 - 17:30 Monday - Friday

Required skills

  • "customer service" "sales administration"

Reference: 34841552

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