Customer Service Advisor

Posted 6 April by South West Recruitment Ltd Easy Apply

Customer Service roles available working for the worlds largest building society within their Bournemouth office. No sales, upselling or cross selling involved and not a single shift - purely M-F 9-5 hours.

We are recruiting on an ongoing basis so have start dates available throughout the year with the next start date's in April 2018

The role is a telephony based call centre role. The duties involve updating brokers,solicitors and applicants on the progress of their mortgage application. It requires liaison with other areas of the business to ensure that the application progresses smoothly. Key skills required are a good telephone manner, the ability to work under pressure, objection handling skills and computer proficiency. This is a small call centre team so you will also need to be a good team player as well as have the ability to perform individually.

Excellent opportunity to begin your career within this company who will provide full initial (1 week induction) and ongoing training in both a class room and one-to-one environment. Prior mortgage knowledge is not essential as you will be fully trained.


Onsite gym available to all staff (monthly contribution), Restaurant serving freshly prepared hot and cold food, free hot/cold drinks available on all floors, car share scheme , reduced town centre parking and shower facilities.

Excellent working environment, bright and spacious offices which have just been fully refurbished.

These positions are initially offered on a temporary basis (3 month rolling contracts) with the potential to go permanent for strong performers. Ideally you should be able to interview immediately and start a new role within 1 week and be available for a minimum of 12 months.

Excellent opportunity to then secure a permanent role with the company once you have proven yourself within the role.

The working hours are Monday to Friday 9.00am - 5.00pm, no shifts or weekends.

Starting salary is £8.75per hour

Based in Bournemouth town centre so close to all bus routes

Competencies Required - Confident communicator (telephone & F2F), Ability to work under pressure, Computer literate and able to use all basic packages e.g. Word, Excel, Outlook etc.

Experience - Ideally you will have telephony/contact centre based experience however we will also consider you if you have a background in a customer service based role. Administration experience in some form is essential along with the core competencies.

Culture/Values - Team Player, Enthusiastic, Passionate about best practice

Required skills

Calls Communication Skills Contact Centre Customer Service Telephone Manner

Required skills

  • Administrative
  • Customer Service
  • Telephone Manner

Reference: 34841498

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