Customer Service Advisor

Posted 5 April by We Are SSG Easy Apply

Customer Service Advisor - Salisbury - £18,000 - £19,000

As a customer care executive you will act as a key point of contact for customers to provide product/services information and resolve any emerging problems that may arise.

The best executives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.

Answer incoming customer care calls
Answer incoming emails
Collect and input personal details and remove customer details
Product quotes and process bookings
Handle complaints, elevate to Sales Manager and Head of Customer Experience where appropriate
Process balance payments and chase when overdue
Upsell products where appropriate

Experience:

· Proven customer support experience or experience as a client service representative

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritise, and manage time effectively

This is an exciting opportunity to join a company with a very interesting product.
Competitive salary package and benefits
Free parking

Required skills

  • Customer Service
  • Enquiries
  • Client Requirements
  • CRM databases
  • Client Relations Skills

Reference: 34836503

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