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Customer Service Advisor

Posted 5 April by Candidate Source Ltd Easy Apply Ended
One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services industry for a multi-national client In Barnwood. The role of Customer Service Advisor will be working on a major project for a large UK organisation and offers excellent opportunities to progress within a growing project.

As a Customer Service Advisor, you will:

• Facilitating inbound and outbound calls relating to requests for information
• Providing the very best customer experience – confidently answering inbound calls to talk them through the mailing and the consequences for the customer.
• Answering a high volume of calls while taking the time to build rapport and answer questions.
• Identifying complaints and logging them accordingly for further investigation.
• Achieving your own personal goals, while helping us meet our team performance goals.

To be a successful Customer Service Advisor you will have the following skills and experience:

• Excellent communication skills, to include fluent English both written and verbal.
• Numerate, analytical with excellent IT systems orientation.
• Strong ability with Word and Excel.
• Extremely professional, well presented and motivated with a strong work ethic.
• Flexible and dedicated with the desire to succeed at all costs.
• This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some administration/telephony experience but is looking for a new career.
• Must be able to travel to Barnwood for this role.
• Required to complete a Criminal Records Bureau check for this project.
• Required to undertake a full credit check report.

In return, a Customer Service Advisor will receive a salary of £100 per day (circa £25,000 per annum) on a 6-month initial contract.

The first stage of the application process is to apply online.

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Reference: 34835516

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