Customer Service Advisor

Posted 5 April by Rydon Group Ltd Featured

We currently have fantastic opportunities for individuals who thrive on having great conversations, enjoy interacting with people by phone and email and want to work for a company that truly believes of promoting within. If you're looking for a rewarding career where no two days are the same, then a Contact Centre Advisor role within Rydon's Contact Centre could be for you.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England, predominantly in London and the southern counties. Based out of our contact centre in Dartford, our customer service operator opportunities provide excellent career progression for individuals who love to use their head to solve problems and have a passion for great customer service.

Job Purpose

As part of this varied role, you will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repairs appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process.

How will we work with you to develop your career?

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. You will be empowered to take ownership of incoming calls and be able to create a unique customer experience. We offer a competitive starting salary of £18,000 per annum depending on previous experience, along with excellent benefits which include 20 days holiday and company pension.

What can I expect after my first 3 months with Rydon?

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in excess of £22,000 per annum - this is the start of your customer service career.

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great written skills, good attention to detail, enjoy talking to customers on the phone (with an excellent telephone manner). You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To apply online, please use the 'apply for this job link' at the top of this page.

Required skills

  • Call Centre
  • Communication
  • Contact Centre
  • Customer Service

Reference: 34834327

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