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Customer Service Advisor

Posted 4 April by Macildowie Associates Easy Apply Ended

THE OPPORTUNITY:

Macildowie are recruiting for a Customer Service Advisor on a temporary basis for a client based in Derby, Derbyshire. As the Customer Service Advisor you will report directly to the Departmental Team Leader. The main purpose of the role will be to ensure all orders, quotes, CRM interactions, enquiries, telephone calls, and complaints are actioned in a timely and accurate manner.

THE ROLE & YOUR RESPONSIBILITIES:

  • Order processing, confirmation and delivery management
  • Ship schedule maintenance
  • Logging of all enquiries on internal system
  • Following up all sales opportunities
  • To ensure all internal systems are used and maintained in line with customer service process maps
  • To be aware of the relevant KPI targets and ensure updates are regularly communicated, and actively complete any campaigns and projects across the teams
  • To regularly seek out and identify new campaign, commercial and promotional activity and develop the necessary resources to support the execution of such activity
  • To monitor the sales performance of your customer base, identify and analyse trends and ensure appropriate action is taken to influence the improvement of this
  • To develop internal technical training reference and material resources
  • To identify areas for improvement and through root cause analysis
  • To continuously develop your product knowledge and ensure you have awareness of new product launches
  • To ensure you keep up to date with current and new regulations
  • Exploring all up selling and added value opportunities
  • Complaint raising and management with relevant investigation

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

  • Good problem solving ability
  • Strong Team working skills
  • Well developed communication skills
  • Attention to detail with a high level of accuracy
  • Good working knowledge of Excel, Word - ideally some PowerPoint knowledge
  • Relevant Customer Service / Supervisory Experience
  • Educated to A level standard or equivalent

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Reference: 34826414

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