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Customer Service Advisor

Posted 4 April by Joy Recruitment Ltd Easy Apply Ended
An enterprising company based in Thame are looking for customer service advisors to provide high quality, bespoke customer service to their customers within the automotive sector. The majority of communication are handled through inbound and outbound telephone calls, however, contacts also arrive via email and increasingly social media channels.

Hours: 37.5 (8.30am - 9pm rota) plus one Saturday per month.
Benefits: Onsight Restaurant, 22 days holiday, sports and social clubs and promotion opportunities.
Salary £17,000 - £17,500

On a daily basis, the tasks will include;
*Answering calls to assist with issues that may occur with their products.
*Requests for updates to the website with customer information.
*Reply to social media posts in a professional manner.
*Raise complaints with their Case Managers for more in-depth investigation.
*Research, investigate and identify the root cause of the customer enquiry.
*Decide and ensure implementation of the appropriate response/ resolution.
*Use their CRM system is fully update with actions taken.

Preferable but not essential skills and experiences;
*Excellent customer service skills with the ability to understand the needs of the customer.
*A confident telephone manner.
*Good communication and listening skills.
*Social media experience.
*Able to prioritise and manage work load using own initiative.
*Have excellent communication, planning and organisational skills.

If this sounds like something that would suit you, please contact us now!

If you do not hear back within four working days, unfortunately you have not been successful with your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, age, race, religion, colour, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Required skills

  • "customer service" or "customer service advisor"

Reference: 34820190

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