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Customer Service Advisor

Posted 29 March by Gibson Hollyhomes Easy Apply Ended

Expanding finance company

Clear career progression

Fantastic starting salary

The client is a renowned consumer finance company based in Manchester, looking for determined, career-driven individuals to join their Review Advisors team. A great opportunity for graduates and individuals with a wealth of customer service experience and a keen eye for detail, the role has a competitive starting salary and offers successful candidates clear career progression and excellent in-house training.

Job Description

  • Conducting accurate yearly financial statements with existing customers by utilising effective questioning techniques
  • Conducting comprehensive fact finds with existing customers to determine their needs based on an up to date financial review
  • Assessing the full range of options available to customers and providing fair views on appropriate debt solutions
  • Requesting necessary supporting documents, for example proof of income
  • Working to and maintaining KPIs within specified timescales

The ideal candidate will be effective in building and maintaining customer relationships and have proven examples of a high attention to detail. A background in a customer facing/customer service role and excellent communication skills are essential. Education to a degree level and a background in financial services are desirable, but not essential.

Reference: 34794354

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