Customer Service Advisor

Posted 19 October by WB Employment
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As a leading international bank, serving over 30 million customers in 75 countries, Our Client is searching for a highly professional Customer Service Advisor to support their continued success. Whether you’re a recent graduate looking to kick-start your career in finance, or you’ve had 1-2 years of relevant commercial experience, this could be the perfect opportunity for you.

This role will give you the chance to showcase your impeccable customer service, organisational skills and your strong attention to detail. You’ll also need to be highly articulate, with exceptional enthusiasm and a passion for the customer service sector, working within a professional, dynamic, fast-paced business support role.

In return, they can offer you a competitive starting salary, a generous joining bonus, extensive room for growth and development and a magnificent team of colleagues who are committed to the continued success of the company.

A background in financial services is advantageous, but by no means essential. What’s more important is your aptitude for working in this environment. Full training will be provided, and you’ll be closely mentored from day one.

Essential Requirements

Strong communications skills.

Customer-oriented.

Excellent organisational and time management skills.

Highly numerate.

Ability to maintain the highest standards whilst under pressure.

An enthusiastic, tenacious and proactive attitude.

Strong attention to detail.

Main Responsibilities

To ensure a consistent service is provided to all vendors and manufacturers.

Liaise with Operations, Customer Services, Sales, Recoveries, Finance, Collections, Vendors and End Users to remedy or clarify pay-out issues.

To review documentation and ensure it is compliant with legal and internal standards.

To ensure that related issues are handled promptly as per published authorities and deadlines.

Arrange payments by Telegraphic Transfer as required.

To promote a positive perception of the company both internally and externally.

To develop technical skills & knowledge in line with the growth of the business.

To accurately check documentation against specific credit criteria, ensuring prompt payment to vendors and manufacturers, in line with business procedures and policies.

If you feel you would suit this position, please forward your CV

Required skills

  • Administrative Duties
  • Compliance
  • Customer Care
  • Customer Service
  • Finance

Reference: 34787778

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