Customer Service Advisor

Posted 22 March by Hays Specialist Recruitment Limited Easy Apply

Customer Service Advisor within the Travel industry, Leeds City Centre, choice of shift outlined below

Your new company
A large blue chip organisation within the travel industry.

Your new role
Working within a contact centre environment you will be responsible for taking inbound calls and enquiries from customers regarding holiday bookings, travel queries, post-holiday concerns and general customer service.

Throughout your daily duties you will also be responsible for recording conversations and updating confidential customer files using the internal database, handling customer queries and complaints and maintaining the internal client database as well as managing your own workload within a high volume environment.

What you'll need to succeed
Successful applicants must possess previous telephone based customer service experience, have the ability to build rapport and manage relationships, advise customers in a professional and courteous manner and handle sometimes difficult conversations. You must also possess a sound knowledge of MS Office systems and databases along with a professional telephone manner.

What you'll get in return
In return you will receive £9.24 per hour, full time hours, city centre location and a corporate office environment.

Choice of one shift from the 3 outlined below:

  1. Wed, Thur, Fri, Sat, Sun - 8am to 5pm and 9am to 6pm on the weekend
  2. Mon, Tue, Wed, Sat, Sun - 8am to 5pm and 9am to 6pm on the weekend
  3. Monday, Tue, Wed, Thur, Fri - 12pm to 9pm

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Required skills

  • call centre
  • admin
  • travel consultant
  • customer service
  • administration
  • contact centre
  • customer service advisor
  • customer advisor
  • customer service agent
  • customer service admin
  • travel advisor
  • customer agent
  • customer travel

Reference: 34744653

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