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Customer Service Advisor

Posted 14 March by Randstad Employment Bureau Easy Apply Ended

Our client, a leading provider of pensions and investments is looking for a Customer Advisor in Basingstoke.

Key accountabilities:

  • Dealing with Phoenix Wealth customers, mainly answering questions and queries about pensions and savings.
  • Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.
  • Providing admin support.
  • Updating systems, spreadsheets and trackers.
  • Ensuring that work is completed to the policed and procedures set out.
  • Overseeing the work flow of other colleagues, making sure they are along the right tracks, providing advice and guidance.
  • Collecting and keeping appropriate data.
  • When required support line management with the implementation of changes in own work area.
  • Undertake duties at a similar level or lower.

Key Capabilities:

  • Good communication - oral and written
  • Embrace coaching to develop your skills and knowledge
  • Take ownership of all customer requests
  • Maintain operational accuracy
  • Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact
  • Understanding and interpreting data at a basic level
  • Developing over time, a deeper level of expertise in online banking
  • Flexible, adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

This position will be working Monday - Friday between 8am - 6pm and is paying £9.81 per hour. Initially on a 3 month contract this role has potential to extend further and perm transitions will be reviewed.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Required skills

  • banking
  • call centre
  • admin
  • help desk
  • complaints
  • Customer service
  • client services
  • inbound customer service
  • customer service specialist

Reference: 34686175

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