Customer Service Advisor

Posted 14 March by Leicester Commercial Easy Apply

Customer Service Advisor
£18,000 - £19,200
Monday - Friday
Rotational shifts between 8am and 7pm. 1 in 3 weekends (day in lieu)

My client is a national organisation based in Lutterworth who due to expansion is now looking to recruit an experience Customer Service  Advisor to join their vibrant and energetic team.

The role involves providing world class service to both new and existing customers. Some of the key areas of focus will include;

Delivering exceptional levels of customer service
Working collaboratively with team members and other departments to ensure a first time resolution
Being accountable for the provision of excellent online reputation management when dealing with customers on social platforms, ensuring social media response guidelines are adhered to at all times
Providing insight on guest contact trends to inform future marketing campaigns or strategic change

The ideal candidate should tick the following boxes:
Have exemplary understanding of English grammar
Have the ability to remain calm, confident and knowledgeable under pressure
Have a high standard of both verbal and written communication
Have good data capture and administration skills
Have good listening skills
Have high attention to detail
Have sound complaint resolution skills

If this sounds like you please click 'apply' today.

Reference: 34684154

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