Customer Service Advisor

Posted 13 March by Cordant Contact Centre

Customer Service Advisor - Up to £8.66 per hour - paid weekly!

Crossflatts, Bingley - Temporary role

Our client, a large financial organisation, are looking for talented and enthusiastic people to join the Operations team in Crossflatts. This an exciting opportunity for strong, customer focused candidates to gain employment with a growing organisation and make a career.

ROLE OVERVIEW:

  • Effectively handling customer calls and providing a second-to-none customer service
  • Managing to work within agreed mandate levels and achieve performance goals
  • Using effective questioning techniques to learn about each customers unique needs, as well as assessing their current financial situation
  • Going through customers income and expenditure
  • Finding a long term solution for customers in arrears with payments
  • Providing information to the customer that is clear, concise and adheres to regulatory frameworks and legal requirements

EXPERIENCE/SKILLS:

  • Excellent written and verbal communication with customers
  • Ability to handle customer account queries
  • Excellent Customer Service skills
  • Ability to manage conflict with customers
  • Ability to work under pressure in a fast paced environment

HOURS OF WORK:

Monday-Friday: Shifts between 8am-8pm

Occasional weekends on a rota basis between 9am-4pm

Successful candidates need to be fully flexible

PAY RATE:

Up to £8.66 per hour

This role is temporary until November 2018 initially however there is potential to extend/secure a permanent contract. It's a fantastic way to get your foot in the door with a growing organisation!

** MUST be able to pass an in depth Credit Check and CRB Check **

Cordant People are an equal opportunity employer.

CPCC

Cordant Group is an equal opportunities employer

Required skills

  • Call Centre
  • Collections
  • Customer Service
  • Finance
  • Targets
  • Customer Service Advisor

Application questions

Are you able to pass a credit check?
Are you able to pass a criminal background check?

Reference: 34668374

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