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Customer Service Advisor

Posted 12 March by HRC Recruitment. Easy Apply Ended

Whether you are currently working in Customer Services, Retail, Hospitality or have even just graduated - we are keen to discuss how this role can benefit you.

If you are looking to secure a long-term career opportunity working for a professional company that will allow you to develop then HRC Recruitment have a fantastic role available to you.

We are looking for outgoing, enthusiastic and ambitious individuals looking to take up a permanent role as a Customer Service Advisor. This role will be based in Kilmarnock and boasts a supportive and energetic team to work with.

What duties can you expect?

  • Handle inbound and outbound telephone calls delivering the best possible outcome
  • Consistently perform to meet set performance standards
  • Build rapport with customers and colleagues encouraging regular contact
  • Deliver agreeable action paths to create the right customer outcome
  • Take complete ownership of calls resolving customer accounts
  • Maintain high level of quality by working to company and regulatory requirements
  • Recording information accurately on company systems

What do you have to bring to be considered?

  • A positive and proactive mindset
  • Strong customer focus
  • Fantastic listening skills
  • Empathetic manner
  • A loyal work history

The Package:

You will have a basic salary of £16,250 with room for advancement once in. This role comes with a monthly bonus scheme that will increase on top earnings!

Working Hours:

You will be flexible between the hours of 8am-9pm Monday-Thursday, 8am-6pm Friday and 8am-2pm Saturday. You will be required to work every second Saturday.

If you are looking for a modern supportive environment, future career progression opportunity and to join a friendly and welcoming team then please apply below!

HRC Recruitment acts as both an employment business and an employment agency.

Reference: 34665878

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