Customer Service Advisor
Full time, Fixed Term Contract initially for 6 months
Salary: £18,000 p.a.
Location: Upavon, Wiltshire, SN9 6BEAn exciting opportunity for a Customer Service Advisor to join a world-class recruitment service for the British Army.
About the role
We are seeking Customer Service Advisors to work in a fast paced environment, professionally handling enquiries from people interested in finding out more about careers in the Army.
In this role you will handle enquiries from a number of sources including potential candidates, their families and careers advisors regarding a variety of subjects.The majority of calls will come from candidates who already have applications to join the Army and are calling to discuss next steps, booking events or getting feedback from events they have attended.
You will be a natural people person, able to build rapport quickly and provide positive and insightful information about the opportunities that the Army provides. You will be engaging and positive, with the ability to demonstrate the benefits that joining the Army can offer.
Your base will be at the National Recruiting Centre (NRC) working as part of a large and dynamic team, comprising of civilian and military personnel, all of whom are dedicated to providing a warm, positive and knowledgeable first impression of the Army. Full training will be provided.
Please note, you will be required to work the following shifts:
0830 - 1645
0900 - 1715
1000 - 1815
1045 - 1900
We work from a rolling shift pattern, so these shifts will be done weekly. You will also work 1 in 8 Saturday's 1000 - 1600 hrs with a day off in Lieu the following Friday.
About Capita - Recruiting Partnering Project (RPP)
Capita Recruiting Partnering Project (RPP) is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.
Since March 2012, Capita has been working with the Ministry of Defence (MOD) in a partnering arrangement with the armed forces to deliver recruitment services for the Army. The project represents a major investment in the transformation for military recruiting.
The contract covers the entire recruiting and selection process for both the Regular Army and the TA, and is helping transform the way the Army recruits its officers and soldiers.
What you will do:
Provide clear advice on potential career options and processes
Create candidate records and enter data accurately
Complete initial eligibility screening and act as the first point of contact for all calls
Give an excellent impression of the Army and the RPP
Answer all enquiries effectively and efficiently via telephone or webchat
Demonstrate a genuine interest in the candidate's needs and future aspirations
Your experience will include:
- Strong customer service skills
- Confident in handling both inbound and outbound calls
- Clear communicator
- Good attention to detail
- IT Literate
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary and a holiday allowance in line with your length of service, you will have access to an onsite gym offering discounted membership. The office also benefits from a shop, free onsite parking and an open-plan environment where team work and comradery are key. In addition, you will have access to internal opportunities that could allow you to continue your career with Capita if suitable.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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