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Customer Service Advisor

Posted 16 March by Capita Ended

Customer Service Advisors

Leek

£17,800 per annum

Who are we?

We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

About the role:

Are you looking for a new and rewarding role to start this Spring? We are expanding in Leek!

We are looking for Arrears Agents to join our growing Mortgage Arrears Collections Team, starting at the end of April 2018!

A superb opportunity to gain experience in a fast growing area of Lending Services. Under the support and guidance of a Team Manager, you will be in contact with customers who are seeking our help with the financial difficulties they are experiencing. It will be your job to build and maintain the customer relationship, being mindful of those in sensitive or vulnerable positions, and negotiating a fair and sustainable payment plan.

As well as speaking to customers over the phone and via mail, you will also be in contact with solicitors, agents and advice centres such as CAB and Step Change. It is your responsibility to make customers aware of any consequences and implications of their accounts being in arrears, from fees being applied to the account to taking legal action and repossession of property.

Operational hours are 08:00 - 18:00 Monday to Friday

You would also be required to work 1 in 3 Saturday's, 08:00 - 13:00.

About you:

  • We're looking for strong customer service skills, an excellent telephone manner and the ability to think on your feet
  • Meticulous attention to detail is a must, as it the ability to work on your own initiative and make decisions confidently
  • You must be numerate and computer literate as this role requires several in house systems to be used - full training will be supplied
  • You need to be organised and able to work at speed, to meet demanding targets and deadlines whilst maintaining high quality and standards
  • Good written communication skills are essential
  • The ability to react positively to change is needed in this role

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. You will receive 23 day's holiday pro-rata (rising to 27 days with service) and a company pension scheme along with life assurance and access to voluntary benefit options including; child care vouchers, share ownership plan, additional private healthcare insurance, holiday buy/sell and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

You may have experience of the following: Customer Service, Financial Services, FS, Mortgages, Sales Advisor, inbound, contact centre, Case Worker, Case Handler, and Administrator.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Required skills

  • administrator
  • mortgage administration
  • financial services
  • mortgage arrears
  • customer service advisor
  • customer advisor
  • customer agent
  • arrears agent

Reference: 34652730

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