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Customer Service Advisor

Posted 9 March by JOB Consultancy Easy Apply Ended

Customer Service Advisor - Chester - Salary negotiable

Our client, a highly successful organisation are looking for Customer Service Advisors with previous experience to join their fast expanding team.

This is a fantastic opportunity for the right person!

Role Responsibilities for a Customer Service Advisor:

  • Dealing with a high volume of inbound calls
  • Managing/prioritising your own workload on a daily basis
  • Liaising with other colleagues within the business
  • Team working and working to tight deadlines
  • Be eager to learn showing a positive, proactive, can do approach
  • Excellent written and verbal communication skills
  • Achieving set targets around call quantity, call quality, call time and call volume
  • Dealing with customer queries
  • Able to build rapport and establish relationships
  • Previous customer service experience
  • A high level of organisation
  • Ability to multi-task
  • Being responsible for your own work and meeting the department quality standards
  • Capable of gathering, organising and managing information

The successful candidate must have:

  • A high level of organisation
  • Able to build rapport and establish relationships
  • Previous customer service experience
  • Capable of gathering, organising and managing information
  • Ability to multi-task
  • Team working and working to tight deadlines
  • Be eager to learn showing a positive, proactive, can do approach
  • Excellent written and verbal communication skills

Customer Service Advisor Role Responsibilities:

  • Managing/prioritising your own workload on a daily basis
  • Liaising with other colleagues within the business
  • Dealing with customer queries
  • Dealing with a high volume of inbound calls
  • Achieving set targets around call quantity, call quality, call time and call volume
  • Being responsible for your own work and meeting the department quality standards

The working hours for this role are between 9am - 5pm Monday to Friday and some flexibility on weekends is required.

If you are interested in this role, please apply for immediate consideration.

Reference: 34649788

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