Customer Service Advisor

Posted 9 March by Gibson Hollyhomes

Large Renowned Financial Business

Competitive Salary

Starbucks, restaurant and gym onsite

Named in the Sunday Times Top 100 Companies to work for

The client are a fast growing, independent financial services business based in Trafford Park. With approximately 900 staff and growing, the company provides personal accounts, insurance, credit and lending solutions.

A great opportunity has become available on their Customer Contact Team, who are looking for individuals and graduates that will thrive within a customer service environment.

Job Description

  • Handle customer enquiries with an aim for first time resolution, using effective questioning techniques, producing great customer outcomes.
  • Respond promptly and resolve any customer queries via email

  • Amend and update customer records accordingly

  • Adherence to department KPIs

  • Operating within quality guidelines and external regulators, specifically the FCA.

  • The timely reporting of any complaints and/or suspicious activity in line with company policy and procedure.

  • Ensuring that all work carried out is to the highest standard, in line with the policies and procedures.

  • The protection of client privacy and commercial confidentiality.

  • Consistently maintain competence under the training and competency scheme

  • Carry out all duties in a manner that reflects the business' values at all times

  • Undertake any further duties determined as reasonable and necessary in fulfillment of the role

  • Process any first line customer debit card payments/ set up direct debits

  • Ensure any form of dissatisfaction is logged and effectively resolved/or managed


·GCSE Math and English at least Grade C

·Proven listening skills

·Ability to empathise with and understand clients individual circumstances

·Proven ability of achieving consistent KPI’s both individually and in a team capacity

·Strong organisational skills

·Intermediate computer Skills

·Able to work compliantly to defined standards

Reference: 34645359

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