Sable & Proctor are looking to recruit a Customer Service Advisor on behalf of a leading Office Supplies business in the Bradford area.
Our client specialises in providing office supplies, IT solutions and managed print services. Clients range from multi-national corporates and public sector organisations to SMEs, schools and start-ups.
The role of Customer Service Advisor is critical to the success of the business and its relationship with customers. Strong customer service can build sales and visibility as we try to distinguish my client from their competitors.
The main aim for a customer service advisor is to provide excellent customer service to all clients. You will ensure that the organisation completely satisfies its customers' needs. You will work at various customer service levels assisting client related issues communicated by both internal sales and external customers.
You will also provide clerical and administrative support to the sales and operational functions.
Duties and Responsibilities:
·Providing help, advice and a solution to customers using the customer service advisor process
·Communicating courteously with customers and suppliers by telephone, email and letter
·Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the sales teams
·Coordinating all customer / supplier scenarios including:
·POD's / ETA's / Faulty Items / Customer Errors / Shortages / Picking Errors
·Issuing credit notes and product replacements
·Keeping accurate records of correspondence with customers and suppliers
·Sourcing and dispatching relevant incentives to accommodate internal & external promotions
Knowledge & Experience (preferable but not essential):
·Proven customer service experience
·Familiarity with CRM systems and practices
·Knowledge of using MS Office such as word, outlook and excel
Skills & Abilities:
·Adapatable to different situatons and customers
·Ability to communicate with all different types of people both verbally and written
·Ability to multi-task, prioritise and manage time effectively
·Strong phone contact handling skills as well as active listening
·Ability to work to agreed SLA's
- Customer Service