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Arabic speaking Customer Service Advisor

Posted 23 April by Hadrians Recruitment Easy Apply Ended

Job Description

Role: Customer Support Advisor

Based: Newcastle

Hours- Typical 35 hours per week shifts between (working between 6am-8pm)

Salary: £8 per hour & benefits (permanent role)

My client is a leading provider in its niche field with a commercial global client base

Due to expansion of business an additional role has been created to support the existing Customer Support Team. The successful applicant will be responsible for providing timely and effective first line support for a portfolio across the country, both in terms of resolving technical faults and helping end users work through problems & use the devices effectively.

Additionally, the post holder would receive inbound telephone calls from customers, providing , assisting with enquiries and resolving disputes

Personal attributes required:

  • Strong communication and inter-personal skills
  • Enthusiastic team player
  • Self-motivating, proactive and ambitious

Key role requirements:

  • Fluent in written and spoken English & Arabic language
  • Excellent customer service skills, especially telephone manner, and ability to effectively manage and resolve disputes
  • Some technical knowledge of Windows operating systems and computer hardware
  • Competent use of Microsoft Office software, particularly Excel and Outlook
  • Highly organised, able to prioritise & manage own workload without supervision

Job Type: Full-time

Salary: £8.00 /hour

Required skills

  • Calls
  • Customer Service
  • Enquiries
  • Retail
  • Telephone Manner

Reference: 34637232

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