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Customer Service Advisor

Posted 7 March by Nationwide Accident Repair Services Easy Apply Featured Ended

Our Contact Centre is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. There's a family feel, a pace and buzz that comes from being involved in one of the fastest growing accident repair business around. Constantly evolving, you can feel the energy and difference as soon as you step through our doors. A very important aspect of a Customer Service Advisor role is teamwork as you will be working with other colleagues in the contact centre as well as across other functional areas.

As part of a team you will use your expert questioning skills to capture all relevant information from clients following road traffic accidents and record this accurately in our Voyager system. You will review and investigate claims information to assess claims acceptance, locating and using client profiles to offer appropriate products and services in line with the client’s identified requirements. The Customer Service Advisor will then use the information given by the client to recognise whether a damaged vehicle is potentially in scope for Mobile Repair and where the customer profile allows promote this solution positively to the customer overcoming common objections. Part of the role involves allocating a vehicle to an appropriate repair solution as well as taking ownership of a repair, liaising with body shops and engineers to ensure vehicle downtime is kept to a minimum and clients are updated with repair progression.

This position meets national minimum wage

Required skills

  • Claims
  • Contact Centre
  • Customer Service
  • Teamwork

Reference: 34623842

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