Customer Service Advisor
To promptly answer telephone calls in response to consumer contacts
Respond to a variety of requests from consumer correspondence
Actively extract important information from consumers relating to products and service leading to trend information.
Maintain customer satisfaction levels in accordance with policy.
Identify product safety issues.
Responsible for ensuring escalated correspondence is completed.
Respond to customers with injuries, personal damage with engineering reports.
To book all customer repairs into the workshop when they arrive.
To book off all customer repairs when they are sent back to consumers
Sort and log all daily post that is received into the department.
To raise orders for replacement products
To attend meetings to discuss content of new product user instructions.
1-2 years customer service experience in telephone based environment
Excellent communication skills
Strong MS Office
Ability to work well under pressure
37.5 hours Monday to Friday (no weekends)
- Previous relevant experience