Customer Service Advisor

Posted 6 March by Absolute Recruitment UK Ltd

Meadowbank associates are currently seeking an experienced customer service advisor to join our clients business on the outskirts of Nantwich - please note although there is public transport own transport is desired.
The successful applicant will be working as a customer service advisor in a busy department were they will take responsibility for a collection of customer accounts and deliver exceptional customer service to ensure the smooth running of these.

Key responsibilities will include:

* The accurate and efficient processing of orders
* The accurate and efficient processing of proof of deliveries
* Prompt and satisfactory problem resolution
* Carrying out stock checks
* Handling and resolving complex customer requirements over the phone and by email
* Liaising effectively with the customer and other departments within the company
* Producing accurate and timely reports as required

The successful applicant will be or have:

  • Have a basic knowledge of order processing and stock reconciliation
  • Have a strong communication skills both written and oral
  • Be proficient in IT packages such as Excel and Word
  • Be proactive in their approach to work
  • Be able to prioritise their own workload
  • Work effectively as part of a team
  • Have previous experience of a customer service role
  • Have the ability and willingness to problem solve

Whilst not essential, knowledge of SAO would be of a distinct advantage.

Working hours are:

Monday to Friday 8.30am-5.00pm plus participation in the weekend rota.

Required skills

  • Advisor
  • Customer Service
  • Logistics
  • Inbound

Reference: 34620626

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