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Customer Service Advisor

Posted 6 March by Jobwise plc Easy Apply Ended

We are currently recruiting for a Driverline Assistant to join a well known successful Logistics company based in Appleton, Warrington. This is offering the salary of £18,500 per annum, free parking and onsite canteen. This is a temporary to permanent position with an immediate start.

To be successful in the role the candidate must drive due to location.

About The Role:

·To act as first point of contact for the customer and driver on the day of delivery
Ensuring all queries are dealt with in a professional, efficient and effective manner
·Receive and action as necessary all calls from drivers via driveline function, meeting the given KPI targets
·Report late collection and deliveries to customers, liaising with the planning teams where relevant
·Deal with all non-conformance issues including returns, shortages, damages or refusals
·Escalate issues relating to failed to arrive deliveries to customer controller and team leaders
·Complete and distribute failed to arrive deliveries when working out of hours
·Organise return and delivery of goods, once agreed with customer
·Prepare daily handover report detailing information regarding any issues

Essential Skills & Experience:

To be considered for this role you will have experience in below roles:
·Customer service Advisor
·Transport Clerk
·Customer Account Advisor

About The Benefits:

·Offering the salary of £18'500
·Weekly pay whilst temping
·Free Parking
·Onsite Canteen

To Apply

If this sounds like a role you will LOVE, please click on the link below to apply.

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Reference: 34612651

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