Customer Service Advisor

Full Time, Permanent, Heanor, Derby, Derbyshire

Your new company
This friendly company is expanding and looking to grow their team by taking on an experienced Customer Service Advisor. They are a global producer of polythene products. They consider themselves the champions of recycling.

Your new role

  • To ensure all internal systems are used and maintained in line with customer service process maps
  • To be aware of the relevant KPI targets and ensure updates are regularly communicated, and actively complete any campaigns and projects across the teams
  • To regularly seek out and identify new campaign, commercial and promotional activity and develop the necessary resources to support the execution of such activity
  • To monitor the sales performance of your customer base, identify and analyse trends and ensure appropriate action is taken to influence the improvement of this
  • To develop internal technical training reference and material resources
  • To identify areas for improvement and through root cause analysis
  • To continuously develop your product knowledge and ensure you have awareness of new product launches
  • To ensure you keep up to date with current and new regulations

What you'll need to succeed

  • The position would suit an individual who has a passion for Customer Service
  • Excellent skills at working within a team
  • Organised and have a disciplined approach to work
  • Developed communication skills
  • Excellent attention to detail, which would include a high level of accuracy
  • The ideal person should be able to demonstrate good people skills and behaviours
  • A clear desire to seek out new opportunities

What you'll get in return

  • In return you will be offered a competitive salary of between £17,000 - £18,000
  • Standard office hours of Monday - Friday
  • You will be joining a very friendly and experienced team
  • Extensive training
  • Opportunity from progression

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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