Customer Service Advisor | Global Healthcare Consultancy | West London
Your new company
A world leading healthcare company is looking for a Customer Service Advisor/Referral Facilitator to join their West London team. This is a fantastic opportunity for a productive and positive individual to bring their skills and talents into a role where you will have the opportunity to make an impact.
Your new role
As Customer Service Advisor/Referral Facilitator you will be part of the clinical support team, and will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for customers.
Your primary responsibilities will involve:
- Working with hospitals, clinics, facilities and the clinical team via phone to manage request for services from patients and / or providers.
- Manage the referrals process on the phone, processing incoming and outgoing referrals and prior authorisations
-Process notification requirements
- Dealing with queries
- Handle phone resolution / inquiries from members and/or providers.
What you'll need to succeed
To succeed in the role as Customer Service Advisor you should have previous Customer Service experience working in a contact centre environment, analysing and solving customer problems.
You should be very IT literate especially on Microsoft Office and have a fantastic phone manner.
The preferred candidate would have previous experience working within a healthcare environment, however if you have the correct attitude and skills they are open to industry background.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.