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Customer Service Advisor

Posted 22 February by Northern Employment Services Easy Apply Ended

Customer Service Advisor

Rochdale

£17,000 - £19,000pa DOE

Immediate start

Permanent opportunity

Our client are a specialist ecommerce business and they urgently require an experienced Customer Support Advisor to join their already established team.

Previous customer service experience is essential for this role.

Duties will include:

Administration / data inputting & CRM Management

Responding to customer service emails

Answering customer service telephone enquiries

Assist customers with product queries

Processing refunds

Processing customer returns

Skills/knowledge/experience

Must be IT Literate and conversant with Microsoft Office

Excellent attention to detail

Ability to solve problems effectively

You will need to be able to work in a team

You must be prepared to undertake professional training

Hours of work: 8.30am - 5.00pm Monday to Friday

As an ecommerce business they operate 365 days a year and as such flexibility will be required at certain times as occasional weekend & Bank Holiday work will be required.

Please note: only shortlisted candidates will be contacted.

Required skills

  • CRM
  • Customer Service
  • Customer Support
  • Ecommerce

Reference: 34535806

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