Customer Service Advisor

Posted 21 September by Santander Operations

Customer Service Advisor

Location - Glasgow

Salary: £16,000 pro rata

Hours of work: 35 hours per week

Shifts between 5:00pm- 9:30pm Monday to Friday and 9:00am and 4:00pm Saturdays.

Contract: 3 Month FTC - Annualised hours

Established in the UK in 2007, Santander Operations provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

As a Customer Service Advisor, you will be part of a vibrant, fast-paced mortgages team ensuring that every customer’s application is fairly and accurately assessed. This is an administrative role where you will be responsible for collecting information, validating and requesting customer evidence in regards to their mortgage applications through a number of communication platforms i.e. Telephone, Letters etc. The ideal candidates will be enthusiastic and driven as well has having a great eye for detail and fantastic organisation skills.

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

Other benefits include; Contributory pension scheme, life assurance, and discounts on a wide range of high street retailers. Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.

Be decisive; apply below.

Reference: 34483679

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