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Customer Service Advisor

Posted 12 February by S4 Personnel Ltd Ended

Ref: 4047

Do you love customer service? Is excellent customer service something you can deliver? Do you enjoy a busy customer service environment - juggling phones, email and web enquiries?

Our client is looking for someone to commit to a 6 month contract with the possibilty of extension. You will work as part of a small but busy customer service team, supporting this growing and exciting company.

The successful candidate will have a passion and flair for delivering great customer service. Working closely as part of a busy customer service team, you’ll be the first stop for their customers (in a multi-channel contact environment) handling their questions, placing orders and booking events and handling any complaints or concerns. You’ll need to be helpful, tactful and display real understanding and a desire to get things right in all customer interactions. This is a developing work environment so a positive ability to embrace change is a must.

There is weekend work (upto 2 weekends a month) but you will have days off in the week so you only work a 5 day week.

Key Responsibilities

  • Provide great customer service via voice, email and chat to all customers and suppliers. Provide positive and effective outcomes to complaint issues retaining and building on customer loyalty
  • Be an effective communicator both verbally and in the written word
  • The successful candidate will have an excellent telephone manner and positive attitude.

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 1 hour. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.

Required skills

  • Complaints
  • Contact Centre
  • Customer Service
  • Multi channel

Reference: 34451620

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