Customer Service Advisor

Posted 6 February by HPCareers

HPCareers are now recruiting for a talented Customer Service Expert for a prestigious international manufacturing client to support the Customer Account Management team. This role is a 6 month contract that may have the potential to become permanent.

Responsibilities


• Supporting customers: including new orders / call offs, execution of confirmation calls, query handling and liaison for all changes and remedial work.
• Building and maintaining strong relationships to understand your customer needs.
• Manage the customer orders, every stage of the order process/lifecycle.
• Resolve customer issues/complaints to a high standard by giving them the urgency they require. Act as the first point of contact for escalated collection queries.
• Collaborating with stakeholders including Installation, Production/Warehouse, Planning, Logistics, Project Managers, Sales and Marketing.
• Maintain customer trackers to reflect current and planned call off activity.
• Review daily, weekly and monthly KPI’s to help improve the company’s service standard
• Contribute new ideas to produce improvements to the service and process.
• Monitoring any outstanding replacement/remedial work and ensure they are completed and closed promptly.
• Maintain a live working document of all customer’s requirements and contact details.

Desired Skills & Experience

• Professional customer service experience
• Working in one of the following sectors is desirable: Manufacturing, Engineering or Construction
• Sales order processing/administration
• ERP IT skills

Required skills

  • Account Management
  • Customer Service
  • ERP
  • Manufacturing
  • Sales Order

Application questions

Are you a proven a customer service expert?
Have you worked in manufacturing or engineering industries?
Are you able to undertake a 6 month contract, that may have the possibility to become permanent?
Have you worked with ERP systems?

Reference: 34413788

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