Starting 5th March with interviews taking place in the next couple of weeks.
Hours of work after training 8am-6pm Mon-Fri (rota basis)
Full time 37 hours per week
5 weeks induction and training with the role
Working for the local government advising the public on any queries they may have
You will be at the forefront of the Council. You will be responsible for giving expert customer advice, maintaining the reputation of the Council and being the main point of contact for a variety of queries.
You will be paid weekly and receive a slight increase after 12 weeks in the job.
This is an temporary position that does have permanent opportunities, depending on a variety of factors.
To effectively handle inbound and outbound telephone calls from members of the public, service users, internal departments and representatives of other agencies, and to provide a prompt, high quality response to their enquiry.
To establish the nature of the calls and respond by giving direct information and enquiry resolution or by interacting between the caller and the appropriate service unit or external agency, to ensure all enquiries are logged using the Lagan CRM system and resolved, wherever possible, at first point of contact. Working to agreed quality standards and Service Level Agreements.
To take ownership of calls/emails/ all other customer contact channels and ensure that outstanding tasks are followed up and dealt with to the satisfaction of both the customer and the Authority.
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