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Customer Service Advisor

Posted 5 February by Macildowie Associates Easy Apply Ended


Macildowie are recruiting for a Customer Sales Advisor on a permanent basis for a client based in Heanor, Derbyshire. As the Customer Sales Advisor you will report directly to the Departmental Team Leader - Refuse and having close working relationships with the Commercial department. The main purpose of the role will be to ensure all orders, quotes, CRM interactions, enquiries, telephone calls, and complaints are actioned in a timely and accurate manner.


  • Order processing, confirmation and delivery management
  • Ship schedule maintenance
  • Logging of all enquiries on internal system
  • Following up all sales opportunities
  • Exploring all up selling and added value opportunities
  • Complaint raising and management with relevant investigation
  • POD requests
  • Reporting and Analysis projects as requested by your Team Leader
  • Identify stock problems and ensure they are progressed through relevant channels
  • Ensure regular and proactive contact with existing customers
  • Visit key customers as required
  • Ensure regular telephone contact
  • Assist with preparation of tenders
  • Ensure internal artwork procedures are adhered to
  • Ensure follow up of all enquiries and leads
  • Promote new products


  • Good problem solving ability
  • Strong Team working skills
  • Well developed communication skills
  • Attention to detail with a high level of accuracy
  • Good working knowledge of Excel, Word - ideally some PowerPoint knowledge
  • Relevant Customer Service / Supervisory Experience
  • Educated to A level standard or equivalent

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at

Reference: 34395012

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