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Customer Service Advisor

Posted 1 February by Search Consultancy Ended

Shifts - 5/7 days between8am - 8pm Monday - Friday, 8am - 5pm Saturday and Sunday 10am - 4pm. Full flexibility required

Training - 4 weeks, Monday - Friday 9am - 5pm

Start Date - February 2018

Hourly Rate - £8.45p/h

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population

We have great opportunities for people with a passion for excellent customer service to join our team in Bishopbriggs. With a non target driven work environment, a fabulous purpose built site with great facilities and a free bus ride from the Glasgow City centre to Aviva Bishopbriggs, with the First Bus service, you would love to become a part of our team.

Teleperformance are proud to be working with Aviva,the UK's largest insurer who have a strong commitment to serve their customers well. Within the role you'll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

Key Responsibilities Include:

  • Answering inbound queries from customer regarding their car insurance and promoting additional features and extras
  • Providing exceptional customer service throughout the call
  • Working on a dual screen in a highly scripted and compliant environment
  • Building rapport with customers using excellent questioning and listening skills

We would like you to have:

  • A strong passion for great customer service
  • The ability to put the customer at the heart of everything you do
  • Good computer skills and the ability to take direction

Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. You will also benefit from a full rewards package including, 28 days paid holiday, career progression, recognition schemes, corporate and retail discounts, pension plan and much more.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34377186

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