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Customer Service Advisor

Posted 31 January by Randstad Employment Bureau Ended

Do you enjoy helping with claims and customer queries? Is first class customer service your top priority? If the answer to these questions is yes, then keep reading and apply for this role today.

One of the UK's leading banking institutions is looking for a Customer Service Advisor in the Tredegar Park area of Newport.

Key Responsibilities

  • This role will be working within the phone banking department where you will be responsible for the each customer query that comes through to your desk
  • You will be making key decisions on problems and queries, handling a number of calls each day
  • Ensuring a high level of customer service and empathy when interacting with customers who are in need of a home insurance claim
  • There are a variety of systems and tools to assist you when processing each query and full training will provided
  • You will be privy to sensitive personal data and will require empathy when assisting the customers with their claims
  • Shift patterns will range between the working hours of 12PM - 10PM from Monday to Sundays and you are given 8 weeks notice ahead of any shift patterns so you can really utilise an important work-life balance!

This role is initially contracted for 6 months which will form the basis of a trial period with the aim of making the position more permanent after that time.

To be suitable for this role you must meet the following requirements:

  • Live a commutable distance from Tredegar Park, Newport
  • Good timekeeping and an empathetic nature
  • Have a great attention to detail and good organisational skills
  • Possess a positive approach to customer service

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Required skills

  • Call Centre
  • Customer Service
  • Support
  • Claims Handler
  • Inbound Customer Service
  • CSR

Reference: 34361573

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