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Customer Service Advisor

Posted 30 January by Elite Ended
We are looking for an enthusiastic individual to join our e-commerce customer service team, to manage all web retail customer service queries, via phone and email, providing exemplary service to ensure all customers receive the optimal luxury experience.

*Act as a main point of contact for all queries and complaints, delivering a high quality, consumer focused and efficient service to our customers.

*Ensure that customer queries are resolved accurately and in a timely manner, within the 48-hour service level agreement timeframe.

*Respond to customer queries regarding recommended skincare routines/products, advising customers on suitable products to purchase

*Deliver processes and procedures that act in best interest of consumers at all times.

*Continuously aim to improve the services and processes through feedback, training and keeping up to date with industry best practice. Recommend potential improvements and be a key driver in implementing and driving positive changes and enhancements to current customer service procedures.

*Manage time to achieve the monthly customer service agreed KPIs, including but not limited to, SLA agreement, minimisation of returns.

*Regularly provide updates to manager and keep up to date with all department activities and processes.

*Work closely with other departments to ensure up-to-date understanding and knowledge of all products, promotions, ingredients and product applications.

*Carry out additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role.

Required skills

  • Customer Service Advisor

Reference: 34350655

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