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Customer Service Advisor

Posted 26 January by Hays Specialist Recruitment Limited Easy Apply Ended

Temporary customer service advisor needed for multinational corporation based in Burnley paying £9.77 Per Hour

Your new company
Your new company is a large organisation based in Burnley, who are seeking a Customer Service Advisor to join their growing team on a temporary, ongoing basis. Due to continued growth of the business, this organisation are looking for dynamic and hardworking individuals who are passionate about customer services.

Your new role
Your new role is a full time position, where you will be working 9am-5pm, and will be working 1 in every 4 Saturdays from 9am-1pm. You will be undertaking a number of responsibilities, including, but limited to:

*Dealing with incoming and outgoing customer calls
*Managing the timely resolution of customer concerns
*Problem solving with malfunctions
*Produce and despatch personalised customer communications
*Update and maintain customer information
*Obtain subscription renewals
*Process payments and resolve failed transactions

What you'll need to succeed
To succeed, you will need previous experience working within a customer services capacity, and must be able to demonstrate the highest levels of customer service skills. You must be computer literate and able to use systems efficiently, including database based applications and Microsoft. You must be able to work under pressure, yet have fantastic attention to detail. You must have the ability to defuse situations, and deal with potentially difficult customers on the phone. You must be extremely professional, organised and demonstrate excellent team work.

What you'll get in return
In return, you will receive a competitive hourly rate of £9.77 per hour premium/ £8.72 per hour after holiday pay has been deducted. You will receive the equivalent of 36 days holiday per annum, fantastic working hours and the chance to expand your skills within a dynamic and vibrant company. You will be working on an ongoing contract with no set end date, and you will be being paid on a weekly basis every Friday, directly into your bank account. You will receive onsite parking, and the offices are modern, with great onsite facilities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34335666

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