Customer Service Advisor

Posted 5 June by JM&Co. Recruitment Ltd Featured

Our client, one of Europe’s leading suppliers of a range of niche products, are seeking a Customer Service Advisor to join their team. Reporting to the Customer Service Manager, this opportunity will be at assist customers in a professional and courteous manner with their everyday commercial and technical queries, together with operating an integrated systems package to enter product orders and distribution instructions.

Key Objectives

  • Provide customers with effective support for sales ordering, commercial and technical queries.
  • Maintain the flow of sales orders within the computer system, to enable management to make effective operating decisions.
  • Input sales order information into dispatch system and liaise with dispatch companies.
  • Work closely with other departments, keeping them up to date with any information that will contribute to the smooth running of the business.
  • Provide administration support to the Finance Manager and help maintain the statutory records of the company.
  • Gain a sound knowledge of the products our client sells, to provide professional advice to our Customers.
  • Such other duties and tasks as are allocated to you at the discretion of the Company.

Required Qualifications / Skills

  • A polite manner and good telephone selling and support skills when dealing with Customers.
  • A broad knowledge of computer based sales order processing, along with good keyboard skills.
  • Good communication and people skills at all levels in our client’s business and in Customer organisations.
  • A willingness to learn and develop further office based skills in the future.

Our client offers:

  • An attractive salary (Up to £22,000 per annum OTE)
  • Discretionary bonus, 25 days holiday (+ bank holidays).
  • 4% contributory pension.
  • Private medical cover.
  • Working hours of 7am to 3.30pm Monday to Friday.

This a fantastic opportunity to join a Banbury* based company, in a busy but rewarding role within a small team environment. This is a busy 'sales administration' role that regularly sees a high volume of inbound calls from either individuals requiring one particular item, to large corporate clients requiring a high volume of units.

*Our client will be moving to purpose built premises in Bicester in the spring / summer of 2018.

Required skills

  • Calls
  • Customer Service
  • Order Processing
  • Sales Administration
  • Sales Order

Application questions

Do you have previous Customer Service / Sales Order processing experience?
Are you happy to work in a busy office taking a high volume of inbound calls / sales orders?
Do you have your own transport (given our clients' location)?

Reference: 34330510

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