Customer Service Advisor

Posted 26 January by Search Consultancy

Job Title: Call Centre - Customer Service Advisor - City Centre!
Job Type: Permanent
Industry: Call Centre and Customer Service
Location: Manchester City Centre, Manchester
Salary: £17,000 - £20,000

Are you looking for a new job?
Want to work for a great company in Manchester City Centre?
Do you enjoy speaking to people?

Then this is the Customer Service job for you!

We are looking for a new team of Inbound Customer Claim advisors to take calls from home insurance customers.

We are looking for individuals with a great attitude and excellent communication skills!

The Job:
* To deal with inbound telephone enquiries
* Interact with customers through a range of channels (telephone, paper mail, email and other internet channels)
* Provide excellent customer service at all times
* Taking claim from initial notification right through to settlement stage
* Speaking to customers answering any queries or issues regarding the claim
* Recording information on the company database and updating the in-house system accordingly.
* 6 weeks paid training will be given and the company really look after their staff!!
* Fantastic progression opportunities

Hours of work:
Monday to Friday between the hours of 8am and 8pm with some weekend work on a rota

Benefits:
* £17,000 to £20,000 plus bonus
* Subsidised canteen
* Fantastic social environment
* Dedicated training suites
* 25 days holiday + bank holidays
* Benefits portal including discounts at various high street stores
* Contributory pension
* Optional over-time

Have you got the following experience or skills?
* Excellent customer service and computer skills
* Experience working in a customer service environment - Eg: Retail, Hospitality, Support work, Call centre
* Problem solving skills

* You must have no unspent criminal convictions
* You must be able to supply references for the last 3 years

If interested please apply online with your CV now or call Leanne on (0161) (835) (8324)

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, Claims, Insurance, Financial, FCA, Customer, Service, Advisor, Job, Customer Service Job, Retail, Hospitality, Support Worker, Travel, Service, Customer

Locations: Manchester, Sale, Altrincham, Trafford, Stockport, Wythenshawe, Wilmslow, Salford, Stretford, Urmston, Timperley, Cheadle, Hale, Cheadle Heath, Cheadle Hulme, Salford Quays, Greater Manchester, Cheshire, North West, Manchester City Centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34330259

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